Refund Policy

The Arch Gallery Shoe Boutique understands the importance of customer satisfaction. Our aim is to provide you with the best shopping experience possible. To ensure this, we have crafted a straightforward refund and return policy:

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1. No Refunds: Unfortunately, we do not offer refunds on purchases. We encourage our customers to make informed decisions before making a purchase.

2. Size Exchange: We understand that finding the perfect fit is crucial when it comes to footwear. If you find that the size you purchased isn't quite right, we are happy to facilitate a size exchange within 5 days of the original purchase. The item must be in its original condition, unworn, and accompanied by the original receipt or proof of purchase.

3. Conditions for Exchange: Please note that exchanges are subject to product availability. If the desired size is not available, we may offer an exchange for a different style or store credit at our discretion.

4. Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact us immediately. We will assess the situation and provide a suitable solution, which may include an exchange, repair, or store credit.

5. Exceptions: Our policy does not cover items that have been worn extensively, damaged by misuse, or altered in any way. Additionally, clearance or sale items are final sale and not eligible for exchange.

6. Online Purchases: For online purchases, please contact our customer service team within 5 days of receiving your order to arrange for a size exchange.

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We appreciate your understanding and cooperation regarding our refund and exchange policy. If you have any further questions or concerns, please don't hesitate to contact us. Thank you for choosing The Arch Gallery Shoe Boutique.